1. Privacy Policy (General)
2. Privacy Policy (Clients)
1. Privacy Policy (General)
Scope: Invicara Group
Effective Date: January 1, 2018
Responsibility: CEO
Overview
Invicara Pte Ltd, located at 1 North Bridge Road #11-10, High Street Centre, Singapore 179094 and its subsidiaries (“we” or “us” or “our”) are committed to protecting your privacy. This Privacy Policy (“Notice”) describes our practices in connection with the personal information we collect through:
- Your visits to our websites
- Information we receive from third parties
- Information you provide to us as a potential customer and/or customer
- Information you provide to us as a job applicant and employees; and
- Information you provide to us as a vendors/business partner
This Notice does not apply to personal information we may collect in connection with your use of our products. See our product Privacy Policy – Products to learn more about the personal information we may collect when you use our products.
How We Collect and Use Your Personal Information
A. Website Visits
1. Automated Collection
When you visit our websites, we automatically collect the following information about you:
- IP address of the requesting device;
- Inferred geographic location via IP address;
- Device identifier;
- Date and time of access;
- Name and URL of the retrieved file;
- Website from which access is made (referrer URL);
- The browser used; and
- If applicable, the operating system of your computer as well as the name of your access provider.
Our legal basis for this processing is legitimate interests to ensure a smooth connection to and comfortable use of our websites, evaluate system security and stability, and support other purposes, such as demand-oriented design and market research.
2. Cookies and Other Technologies
Cookies are pieces of code placed in your browser by a website server. Our websites use first and third party cookies. We set first-party cookies, and third parties set third party cookies in order to provide features and functions (i.e., advertising and analytics). The different types of first and third party cookies we use are session cookies, functional cookies, flash cookies, and advertising cookies. We also use other technologies, such as beacons and social media buttons.
Our websites use Google Tag Manager. Google Tag Manager is a solution that allows us to manage our website cookies and tags through a single interface. The Google Tag Manager itself is a cookie-less domain and does not collect any personal information, but the tool triggers other tags and cookies, which may collect information. If cookies or tags have been de-activated at the domain or cookie level, it will remain in effect for all tags and cookies implemented with Google Tag Manager.
You can disable cookies through your browser settings. Please note, however, that disabling certain cookies will prevent you from taking full advantage of our websites.
SESSION COOKIES
A session cookie is required to follow your progress throughout our websites. If this cookie is disabled, our websites will not function properly. This cookie does not identify you personally and is not linked to any other information we store about you. Our legal basis for this processing is legitimate interests to support the functionality of our websites.
FUNCTIONAL COOKIES
Our websites use functional cookies in order to collect the following information through our third party analytics providers, such as Google Analytics.
- IP address of the requesting device;
- Inferred geographic location via IP address;
- Device identifier;
- Date and time of access;
- Name and URL of the retrieved file;
- Website from which access is made (referrer URL);
- The browser used; and
- If applicable, the operating system of your computer as well as the name of your access provider.
The information collected is stored on third party servers located in the USA. Our legal basis for this processing is legitimate interests to ensure a smooth connection to and comfortable use of our websites, evaluate system security and stability, and support other purposes, such as demand-oriented design and market research.
You may be able to prevent Google Analytics from collecting data related to your use of our websites by downloading and installing a browser add-on.
FLASH COOKIES
Our websites may use third party flash cookies. Our legal basis for this processing is legitimate interests to support the functionality of our websites.
ADVERTISING AND EMAIL COOKIES
We may collaborate with third party ad networks either to display advertising on our websites or to manage our advertising on other sites. Our ad network partners may use tracking scripts to collect information about your website activities and interests in order to provide you with targeted advertising. Our legal basis for this processing is legitimate interests to support marketing initiatives.
We also use third party marketing software to send our emails. We use cookies to track email open rates and click through rates. Our legal basis for this processing is legitimate interests to support marketing initiatives.
BEACONS
Beacons are images, often transparent, that are placed in web pages in order to recognize certain types of information. We may use beacons on our websites, in association with cookies, in order to monitor website activity, such as how you interact with content provided on our websites. Our legal basis for this processing is legitimate interests to support demand-oriented design and market research. Disabling cookies at the browser lever may prevent beacons from tracking your activity.
SOCIAL MEDIA BUTTONS
Our websites use buttons for the following social networks: Facebook, Twitter, LinkedIn, Instagram, Pinterest, Google+, and YouTube.
TWITTER, LINKEDIN, INSTAGRAM, GOOGLE+, AND YOUTUBE
The other social media buttons used by our websites function in the same manner as the Facebook buttons. If you do not want the social media provider(s) to associate the information collected through your visits to our websites with your social media account(s), you must logout of your account(s) before visiting our websites.
3. Links to Third Party Websites
Our websites may contain links to websites, applications, and/or services (“Properties”) maintained and/or provided by third parties. These Properties are not controlled by us nor are they governed by our Privacy Notice. If you want to understand the privacy practices of the third parties who control these Properties, we encourage you to review the third parties’ privacy notices.
4. Contact Requests and Live Chats
So that you may contact us with your questions and/or comments, our websites may provide contact forms and the ability to initiate live chats (we may use a third party vendor to support live chat). In order to process your request, we need the following information: your name, email address, telephone number, your company’s name and your role within your company, your country of residence, and your questions/comments. Our legal basis for this processing is the performance of a contract or steps required in order to enter into any potential contract with you.
5. Online Registration for Events
We host many events throughout the year. These include in-person events as well as web events. If you register online for one of these events, we (either directly or through a third party vendor) will collect your name, email address, telephone number, your company’s name and your role with your company, your country of residence, and other non-personal information. We use the information collected to provide you with information and services associated with the event. Our legal basis for this processing is the performance of a contract.
If you have expressly consented or where permitted in our legitimate interests, we will use your name and email address to email you information related to our products, services, and other events. You can unsubscribe from these emails at any time using the “unsubscribe” or “update your preferences” link at the bottom of each e-mail.
6. Request for Content
We offer a great deal of content via our websites, such as whitepapers and webinars. When you sign-up to receive this content, we collect your name, email address, telephone number, your company’s name and your role within your company, your country of residence, and may collect other data. You can also sign-up to receive emails in connection with our blog, in which case we will collect your email address. We use the information collected to provide you with the content requested. Our legal basis for this processing is the performance of a contract.
If you have expressly consented or where permitted in our legitimate interests, we will use your name and email address to email you information related to our other products, services, and events. You can unsubscribe from these emails at any time using the “unsubscribe” or “update your preferences” link at the bottom of each e-mail.
7. Online Customer Community
If you accept our invitation to participate in our online customer community, we will collect your name and email address in order to create your online profile, which allows you to participate in the online community. You may also provide additional information, such as your role within your company and address, but it is not required. We may add this information to information we already have about you. We use the information collected to provide you with content in connection with the online program and our products, services, and events. Note that content you post in the community may be visible to others. If you no longer wish to participate in the customer community, you can withdraw at any time by contacting the customer community administrator from within the online program or emailing us.
8. Suggestions
Our websites may allow end users of our products to post suggestions, which suggestions will be visible by other users. If you choose to post a suggestion, you will be required to first register with our third party vendor and the vendor will collect your name and email address on our behalf. For information regarding the privacy practices of the third party vendor we use to support our suggestion tool, please contact us.
9. Terms of Use
For the Terms of Use of the Invicara website please refer to the Appendix A.
B. Third Party Information
Where permitted, we may collect your name, address, telephone number, email address, your company’s name and your role within your company, and other non-personal information from third parties who typically obtain this information from publicly available sites. Where permitted, we may also receive your name, address, telephone number, email address, your company’s name and your role within your company, and other non-personal information from third parties, such as individuals known to you, tradeshow organizers, or event partners. We use the information collected to send you content regarding our products, services, and events or add it to information we already have about you. Our legal basis for this processing is legitimate interests to send marketing communications.
C. Potential Customers and Clients
In addition to the information we collect if you visit our websites (see above), we may also collect your name, address, telephone number, email address, and other non-personal information if you provide this information in-person to one of our representatives at events or meetings, for instance. If you have expressly consented or where permitted in our legitimate interests to send marketing communications, we may use your name and email address to email you information related to our products, services, and events.
Where permitted, we may provide your name, email address, telephone number, your company’s name and your role with your company, your country of residence, and/or other non-personal information to our business partners who may contact you or send you content regarding i) our products, services, and events; ii) third party products and services integrated with or related to our products and services; and/or iii) Invicara or industry events. Our legal basis for this processing is the performance of a contract, steps required in order to enter into any potential contract with you, and/or legitimate interests to send marketing communications.
If you access our website and make a purchase, your name, email address, and payment information will be transferred to our payment processor so that your payment can be processed. For information regarding the third party payment processor we use and its privacy practices, please contact us. Our legal basis for this processing is legitimate interests to process payments and/or the performance of a contract.
D. Job Applicants
We collect your personal information in order to facilitate your request(s) to be considered for employment with us. The information we collect includes your name, address, telephone number, email address, and any other information you provide as part of your application or interview. Where permitted, we will also collect your date of birth and social security number (or other identification number) in order to conduct a background check as a pre-requisite to employment. Personal information is collected from you, recruitment agencies, referrals, and where permitted, publicly available social media sites, such as LinkedIn and Facebook. Our legal basis for this processing is the performance of a contract or steps required in order to enter into any potential contract with you.
E. Vendor/Business Partners
We collect your personal information in order to facilitate your organization’s offer and/or provision of goods or services. The information we collect includes your name, telephone number, email address. We use a third party payment processor to process payments that we may owe to you and/or the organization you work for. If you are a sole proprietor, your name, email address, and banking information will be disclosed to our third party in order to facilitate such payments. For information regarding the third party payment processor we use and its privacy practices, please contact us. Our legal basis for this processing is legitimate interests to process payments, the performance of a contract, and/or steps required in order to enter into any potential contract with your organization.
De-identified and Aggregate Information
We may use your personal information to create de-identified and aggregated data, such as de-identified demographic information, de-identified location information, de-identified information about the computer or device from which you access our websites, or other analyses we create. De-identified and aggregated data are used for a variety of purposes, including research, internal analysis, analytics, and any other legally permissible purposes. We may share this data within our company and/or with third parties for our or their purposes in a de-identified and/or aggregated form that is designed to prevent others from identifying you. However, we do not sell personal information to any third parties.
Rights of Data Subjects
We maintain reasonable administrative, physical, and technical safeguards designed to protect:
- The security, confidentiality, and integrity of personal information;
- Against anticipated threats or hazards to the security, confidentiality, and integrity of personal information;
- Against unauthorized access to or use of personal information; and
- Against unlawful processing accidental destruction or loss of personal information.
Security
You have the right to:
- Request access to, rectification of, and/or erasure of your personal information;
- Object to the processing of your personal information and have the processing of your personal data restricted;
- Object to the processing of your personal information for direct marketing purposes.
- Withdraw your consent at any time if processing of your personal information is based upon your consent. Your withdrawal will not affect the lawfulness of the processing carried out before you withdrew your consent;
- Receive your personal information in a structured, commonly used, and machine-readable format; and
- Always lodge a complaint with your local data protection authority.
Note that there may be legal conditions or limitations on these rights. If you wish to inquire about or exercise your rights, please contact us.
Disclosure and Transfer of Personal Information
We are a global company headquartered in the Republic of Singapore and much of the personal information we collect is stored and processed in Singapore. We may share your personal information with our subsidiaries. Additionally, we will disclose your personal information to third parties under the following circumstances:
- You have provided your express consent to the transfer;
- The transfer is necessary to assert, exercise, defend, or respond to legal obligations, claims, or processes;
- The transfer is necessary in connection with or during negotiations of any proposed or actual purchase, reorganization, sale, lease, merger, joint venture, assignment, amalgamation, or any other type of acquisition, disposal, or financing of all or any portion of our business or of any of the business assets or shares (including in connection with any bankruptcy or similar proceeding);
- The transfer is legally permissible and pursuant to contractual relationships (i.e., transfers to agents, vendors, consultants, and other service providers that serve as processors on our behalf) in connection with our websites and website offerings, our services and products, marketing communications, processing payments, and research and analysis; or
- If we have a legitimate interest in transferring your personal information.
Questions or Complaints
If you have questions or complaints regarding this Notice or our practices, please contact us at legal@invicara.com and provide details on your question or complaint so that we may adequately respond.
Invicara Data Protection Officer
Invicara has a “Data Protection Officer” or its equivalent who is responsible for matters relating to privacy and data protection. This Data Protection Officer can be reached at the following address: legal@invicara.com
Changes to this Privacy Notice
We may modify or amend this Notice from time to time at our discretion. When we make changes to this Notice, we will amend the effective date and the modified or amended Notice will apply to you and your personal information as of that effective date. We encourage you to review this Notice periodically to be informed about how we are using your personal information.
Appendix A
Invicara Website – Terms of Use
General
These terms of use (“Terms of Use”) apply to your use of all Websites (defined below) that Invicara Pte Ltd and its subsidiaries (“Invicara” or “we”) operates. For the purposes of these Terms of Use, the term “Websites” refers collectively to Invicara.com, as well as the other websites that Invicara operates and that link to these Terms of Use. Users of the Websites may include current customers, potential customers, business partners, and other Website visitors (collectively, “Users”).
These Terms of Use do not apply to your access to and use of the products and services that we market on our Websites (“Offerings”). Whether you are an enterprise customer or end user of Invicara’s Offerings, your use the Offerings is governed by the applicable agreement or terms of service between you and Invicara relating to your access to and use of such Offerings.
Your use of a Website constitutes your agreement to be bound by, and to act in accordance with, all terms, conditions, and notices set forth in these Terms of Use. If you do not agree to these Terms of Use, please do not use any Website.
- Password and Username. To use certain features of the Websites, you must register with a username and password. By registering for a Website, you represent and warrant that all information that you provide is current, complete, and accurate to the best of your knowledge. You are responsible for maintaining the confidentiality and security of your username and password. You are responsible for all activity occurring under your username and password. You agree to promptly notify Invicara of any unauthorized use of your username or password or any other breach of security to which you become aware.
- Websites Changes. Invicara reserves the right to modify, suspend, or discontinue any Website, any portion of a Website, and any information or offerings made available through a Website.
- Prohibited Use. As a condition of your use of a Website, you warrant to Invicara that you will not use any Website for any purpose that is unlawful or prohibited by these Terms of Use. You may not engage, without limitation, in the following activities:
- Gaining unauthorized access to, or attempting to compromise the normal functioning, operation, or security of, any network, system, computing facility, equipment, data, or information;
- Engaging in any activity or behaviour that may interfere with the ability of others to access or use the Website, or that is likely to result in retaliation against the Website, other Users, or Invicara’s employees, officers, or other agents, including, without limitation, anything that results in any server being the target of a denial of service attack;
- Monitoring any data, information, or communications on any network or system not owned by you without authorization, or attempting to intercept, redirect, or otherwise interfere with communications intended for others;
- Gaining or attempting to gain unauthorized access to accounts, passwords, devices, or networks without permission, or purposely altering or forging anyone’s identity to gain such access, or concealing, forging, or otherwise falsifying identities in connection with any use of the Website;
- Transmitting any advertising, promotional materials, contests, surveys, or any other form of solicitation or mass messaging, whether commercial in nature or not;
- Licensing, sublicensing, selling, renting, or otherwise commercially exploiting the Website to any third party;
- Transmitting files or messages containing computer viruses or propagating worms, Trojan horses, or “spyware” programs; or
- Load testing, probing, scanning, penetration, or vulnerability testing of the Website.
Invicara reserves the right, but has no obligation, to investigate your use of the Website to determine whether you have violated these Terms of Use or failed to comply with any applicable law.
- Intended Users. By accessing and using a Website, you affirm that you are at least 18 years old or that you are over the age of 13 and have express permission of your parent or guardian. You further affirm that you are competent and capable of understanding and complying with these Terms of Use. Invicara will never knowingly solicit or accept personally identifiable information from children under the age of 13 and will never knowingly contact children under the age of 13.
- Privacy Policy. Invicara is committed to handling personal information you provide through the Websites in compliance with our Privacy Policy. By using a Website, you acknowledge our Privacy Policy.
- Content and Interacting with Other Users. Certain Websites contain interactive features that may allow you to post photos, reviews, advice, Feedback (defined below), responses, and other content (collectively, “User Content”). As between you and Invicara, you retain ownership over your User Content.
- By providing User Content, you hereby grant us permission to use, copy, and modify your User Content for the purpose of operating, developing, providing, improving, and marketing the Websites and Invicara products and services. This license is transferable and irrevocable. After you stop using a Website, copies of your User Content may continue to exist within the Website or in our systems and applications. However, you acknowledge that we have no obligation to maintain your User Content after termination of your account. You acknowledge that User Content will be exposed to other Users, who may copy, re-post, and otherwise use your User Content in connection with the Websites. Invicara may make archival and back-up copies of User Content indefinitely or as otherwise permitted under applicable laws. You agree that Invicara has no responsibility or liability for the deletion of any User Content
- User Content may include ideas, suggestions, documents, and proposals (collectively, “Feedback”). Providing Feedback is voluntary. With respect to Feedback, you acknowledge that: (i) Invicara is not under any obligation of confidentiality, express or implied; (ii) Invicara may have something similar to the Feedback already under consideration or development; (iii) you hereby grant to Invicara a perpetual, irrevocable, sublicensable, transferable, unlimited, worldwide, license to copy, distribute, modify, and otherwise use your Feedback for any purpose; and (iv) you are not entitled to any compensation of any kind from Invicara for your Feedback.
- By posting User Content, you represent and warrant that the use and posting of the User Content will not infringe, misappropriate, or otherwise violate the copyright, trademark, trade secret, right of publicity, or other proprietary, privacy, or other rights of any third party. You shall be solely liable for any damages resulting from any infringement, misappropriation, or other violation of copyright, trademark, trade secret, right of publicity, or other proprietary, privacy, or other right of any third party, or any other harm resulting from your User Content.
- You acknowledge that User Content is not pre-screened. Invicara reserves the right to remove User Content at its sole discretion. You may not post any User Content that falls into any of the following categories: (i) User Content that is prohibited under Section 3 of these Terms of Use; (ii) User Content that is unrelated to Invicara or its products and services; (iii) confidential or proprietary information of Invicara or any third party; (iv) personal emails, support tickets, or chat dialogues; (v) User Content that contradicts best practices or acceptable use of Invicara products and services; (vi) User Content that insults individual employees of Invicara; or (vii) User Content that does not otherwise add value to the Websites.
- We are not responsible for the accuracy or credibility of any User Content, and do not take any responsibility or assume any liability for any actions you may take as a result of reading User Content posted on the Websites. Through your use of a Website, you may be exposed to content that you may find offensive, objectionable, harmful, inaccurate, or deceptive. There may also be risks of dealing with international trade issues and foreign nationals. By using a Website, you assume all associated risks.
- Invicara respects the intellectual property rights of others. If you believe your intellectual property has been displayed or otherwise used on the Website in a manner that constitutes copyright infringement, please provide the following information to the designated agent listed below:
- an electronic or physical signature of the person authorized to act on behalf of the owner of the copyright or other intellectual property interest;
- a description of the copyrighted work or other intellectual property that you claim has been infringed;
- a description of where the material that you claim is infringing is located on the Website;
- your address, telephone number, and email address;
- a statement by you that you have a good faith belief that the disputed use is not authorized by the copyright owner, its agent, or the law; and
- a statement by you, made under penalty of perjury, that the above information in your notice is accurate and that you are the copyright or intellectual property owner or authorized to act on the copyright or intellectual property owner’s behalf.
Invicara’s contact for notice of claims of infringement may be reached as follows: legal@invicara.com
- Trademarks and Website Materials. All materials provided through the Websites, such as training materials, webinars, whitepapers, videos, photos and graphics, features and functionality, and the software powering the Websites (“Materials”), are the sole and exclusive property of Invicara or its licensors. Invicara and its licensors retain all right, title, and interest (including all copyright, trademark, and all other proprietary rights) in the Website and the Materials. Unless otherwise provided in these Terms of Use or in a specific portion of the Website, you may not copy, modify, distribute, sell, license, or distribute the Materials, except that you may access and download one copy of the Materials on any single computer solely for your own personal use, provided you keep intact all copyright, trademark, and other proprietary notices on the materials. This license is conditioned on your compliance with these Terms of Use. Your use of the trademarks, service marks, trade names, and logos on the Websites (“Marks”) in any manner other than as provided in these Terms of Use or allowed by law, or as authorized in writing by Invicara or the owner of the applicable Mark, is strictly prohibited.
- Links to Other Sites. The Website may contain links to other websites (“Linked Sites”) as a convenience to you. If you click on the Linked Sites, you will leave the Website and be subject to the terms of use and privacy notices of the Linked Sites. The Linked Sites are not under the control of Invicara, and Invicara is not responsible for the contents of any Linked Site, including without limitation any link contained in a Linked Site, or any changes or updates to a Linked Site.
- Warranty Disclaimer. THE WEBSITES AND MATERIALS MAY INCLUDE INACCURACIES OR TYPOGRAPHICAL ERRORS. INVICARA MAKES NO REPRESENTATIONS ABOUT THE SUITABILITY, RELIABILITY, AVAILABILITY, TIMELINESS, OR ACCURACY OF THE MATERIALS OR WEBSITES FOR ANY PURPOSE. TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, THE MATERIALS AND WEBSITES ARE PROVIDED “AS IS” AND “AS AVAILABLE” WITHOUT WARRANTY OR CONDITION OF ANY KIND. INVICARA HEREBY DISCLAIMS ALL WARRANTIES REGARDING THE MATERIALS AND WEBSITES, INCLUDING ALL IMPLIED WARRANTIES OR CONDITIONS OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, AND NON-INFRINGEMENT. INVICARA EXPRESSLY DISCLAIMS ANY REPRESENTATION OR WARRANTY THAT THE OPERATION OF THE WEBSITES WILL MEET THE USER’S REQUIREMENTS, THAT THE WEBSITES WILL BE FREE FROM VIRUSES OR OTHER HARMFUL COMPONENTS, THAT COMMUNICATIONS TO OR FROM THE WEBSITES WILL BE SECURE AND NOT INTERCEPTED, THAT THE CAPABILITIES OFFERED ON THE WEBSITES WILL BE UNINTERRUPTED, OR THAT ACCESS TO OR USE OF THE WEBSITES WILL BE FREE FROM ERRORS OR DEFECTS OR THAT SUCH ERRORS OR DEFECTS WILL BE CORRECTED.
- LIMITATION OF LIABILITY. TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, IN NO EVENT SHALL INVICARA BE LIABLE FOR ANY INDIRECT, PUNITIVE, INCIDENTAL, SPECIAL, OR CONSEQUENTIAL DAMAGES, INCLUDING WITHOUT LIMITATION DAMAGES FOR LOSS OF USE, DATA, OR PROFITS, ARISING OUT OF OR IN ANY WAY CONNECTED WITH (A) THE USE, INABILITY TO USE, DELAY, OR PERFORMANCE OF THE WEBSITE(S); (B) THE MATERIALS; OR (C) ANY OTHER MATTER RELATING TO THE WEBSITE(S), WHETHER BASED ON CONTACT, TORT, NEGLIGENCE, STRICT LIABILITY, OR OTHER THEORY OF LIABILITY, EVEN IF INVICARA HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. IF YOU ARE DISSATISFIED WITH ANY PORTION OF THE WEBSITE(S), OR WITH ANY OF THESE TERMS OF USE, YOUR SOLE AND EXCLUSIVE REMEDY IS TO DISCONTINUE USING THE WEBSITE(S).
Applicable law may not allow the exclusion of certain warranties or the exclusion of liability for incidental or consequential damages. Accordingly, some of the above exclusions in Sections 10 and 11 may not apply to you. However, in no event shall Invicara’s total liability to you for damages, losses, and causes of action (whether in contract, tort, negligence, strict liability, or other theory of liability) exceed $300 USD.
- Upon request from Invicara, you agree to defend and indemnify Invicara and its officers, directors, employees, agents, successors, and assigns from and against any and all claims, causes of action, or demands, including without limitation reasonable attorneys’ fees and costs, arising out of or relating to your breach of these Terms of Use, your User Content, your violation of any law or right of any third party through your use of a Website, or your use or misuse of the Website.
- Termination and Access Restriction. In the event that Invicara suspects that you have violated any of these Terms of Use, Invicara may in its sole discretion, immediately terminate your access to the Website(s), or any portion thereof without liability. Upon such termination, you must immediately discontinue use of the Website(s). Upon termination, your account will be disabled and you may not be granted access to your account or any files or other content contained in your account. Invicara may retain copies of information and content related to your account for archival and backup purposes.
- You may discontinue your participation in and access to any Website at any time. These Terms of Use will continue to apply to all past use of the Website by you, even if you are no longer using it, whether voluntarily or because Invicara terminated your access.
- We may modify or amend these Terms of Use from time to time at our discretion. When we make changes to these Terms of Use, we will amend the effective date and the modified or amended Terms of Use will apply to you as of that effective date. We encourage you to review these Terms of Use periodically to stay informed.
- Contact Us. Contact Invicara in any of the following ways if you have any comments or questions about these Terms of Use.
legal@invicara.com - Governing Laws and Jurisdiction. These Terms of Use will be governed by and construed in accordance with the laws of the Republic of Singapore without reference to choice of law principles. Any dispute or legal action arising out of these Terms of Use or your use of any Website may be litigated only in courts located in Singapore. You and Invicara expressly agree to submit to the exclusive jurisdiction of, and agree that venue is proper in, these courts in any such legal action. If any part of these Terms of Use are held to be invalid or unenforceable by any law or regulation or final determination of a competent court or tribunal, that provision will be deemed severable and will not affect the validity and enforceability of the remaining provisions. You may not assign these Terms of Use or any right or license granted in these Terms of Use to another party. Invicara may assign these Terms of Use without restriction.
Signed
Anand Mecheri
2. Privacy Policy (Clients)
Scope: Invicara Group
Effective Date: May 1, 2018
Responsibility: CEO
Introduction
Our privacy policy will help you understand what information we collect at Invicara, how Invicara uses it, and what choices you have.
When we talk about “Invicara,” “we,” “our,” or “us” in this policy, we are referring to respective Invicara company which provides the Services. When we talk about the “Services” in this policy, we are referring to our tools, platform and related application offerings. Our Services are currently available for use via a web browser or applications specific to your desktop or mobile device.
Information we collect and receive
1. Client Data
Content and information submitted by users to the Services is referred to in this policy as “Client Data.” Where Invicara collects or processes Client Data, it does so on behalf of the Client.
If Invicara creates a user account for you, you are a “user,” as further described in the “Invicara End User Subscription Agreement (EUSA)”.
2. Other Information
Invicara may also collect and receive the following information:
- Account creation information. Clients may provide information such as an email address, phone number, and password to create an account.
- Workspace setup information. When a Client is using the Services, we may collect an email address, a workspace name, workspace photo, domain details (such as workspace-name.Invicara.com), user name for the individual setting up the workspace, and password. We may also collect administrative team contact info, such as a mailing address. For more information on workspace set-up.
- Billing and other information. For Clients of the Services, our corporate affiliates and our third party payment processors may collect and store billing address and credit card information on our behalf or we may do this ourselves.
- Services usage information. This is information about how you are accessing and using the Services, which may include administrative and support communications with us and information about the workspaces, channels, people, features, content, and links you interact with, and what third party integrations you use (if any).
- Contact information. With your permission, any contact information you choose to import is collected.
- Log data. When you use the Services our servers automatically record information, including information that your browser sends whenever you visit a website or your mobile app sends when you are using it. This log data may include your Internet Protocol address, the address of the web page you visited before using the Services, your browser type and settings, the date and time of your use of the Services, information about your browser configuration and plug-ins, language preferences, and cookie data.
- Device information. We may collect information about the device you are using the Services on, including what type of device it is, what operating system you are using, device settings, application IDs, unique device identifiers, and crash data. Whether we collect some or all of this information often depends on what type of device you are using and its settings.
- Geo-location information. Precise GPS location from mobile devices is collected only with your permission. WiFi and IP addresses received from your browser or device may be used to determine approximate location.
- Services integrations. If, when using the Services, you integrate with a third party service, we will connect that service to ours. The third party provider of the integration may share certain information about your account with Invicara. However, we do not receive or store your passwords for any of these third party services.
How we use your information
We use your information to provide and improve the Services.
1. Client Data
Invicara may access and use Client Data as reasonably necessary and in accordance with Client’s instructions to (a) provide, maintain and improve the Services; (b) to prevent or address service, security, technical issues or at a Client’s request in connection with Client support matters; (c) as required by law or as permitted by the Invicara EUSA and (d) as set forth in our agreement with the Client or as expressly permitted in writing by the Client.
2. Other Information
We use other kinds of information in providing the Services. Specifically:
- To understand and improve our Services. We carry out research and analyse trends to better understand how users are using the Services and improve them.
- To communicate with you by:
- Responding to your requests. If you contact us with a problem or question, we will use your information to respond.
- Sending emails and Invicara messages. We may send you Service and administrative emails and messages. We may also contact you to inform you about changes in our Services, our Service offerings, and important Service related notices, such as security and fraud notices. These emails and messages are considered part of the Services and you may not opt-out of them. In addition, we sometimes send emails about new product features or other news about Invicara. You can opt out of these at any time.
- Billing and account management. We use account data to administer accounts and keep track of billing and payments.
- Communicating with you and marketing. We often need to contact you for invoicing, account management and similar reasons. We may also use your contact information for our own marketing or advertising purposes. You can opt out of these at any time.
- Investigating and preventing bad stuff from happening. We work hard to keep the Services secure and to prevent abuse and fraud.
This policy is not intended to place any limits on what we do with data that is aggregated and/or de-identified so it is no longer associated with an identifiable user or Client of the Services.
Your Choices
Client provides us with instructions on what to do with Client Data. A Client has control over Client Data. For example, Client may provision or de-provision access to the Services, manage permissions, retention and export of data. Specifically for the control of personal data of the Client’s employees the “Data Subject Access Form” can be used.
Data Subject Access Request Form
The General Data Protection Regulations (GDPR) provides you, the data subject, with a right to receive a copy of the data/information we hold about you or to authorise someone to act on your behalf. Please complete this Invicara “Data Subject Access Request Form” if you wish to see your data. You will also need to provide proof of your identity. Your request will be processed within 21 calendar days upon receipt of a fully completed form an Proof of identity. Please contact you’re the Invicara Sales Agent or the Invicara Data Protection Manager.
Sharing and Disclosure
1. Client Data
Invicara may share Client Data in accordance with our agreement with the Client and the Client’s instructions, including:
- With third party service providers and agents. We may engage third party companies or individuals requiring Client Data.
- With affiliates. We may engage affiliates in our corporate group to process Client Data.
2. Other information
Invicara may share other information as follows:
- With third party service providers and agents. We may engage third party companies or individuals, such as third party payment processors, to process information on our behalf.
- With affiliates. We may engage affiliates in our corporate group to process other information.
3. Other types of disclosure
Invicara may share or disclose Client Data and other information as follows:
- During changes to our business structure. If we engage in a merger, acquisition, bankruptcy, dissolution, reorganization, sale of some or all of Invicara’s assets, financing, acquisition of all or a portion of our business, a similar transaction or proceeding, or steps in contemplation of such activities (e.g. due diligence).
- To comply with laws. To comply with legal or regulatory requirements and to respond to lawful requests, court orders and legal process.
- To enforce our rights, prevent fraud and for safety. To protect and defend the rights, property, or safety of us or third parties, including enforcing contracts or policies, or in connection with investigating and preventing fraud.
We may disclose or use aggregate or de-identified information for any purpose.
Security
Invicara takes security seriously. We take various steps to protect information you provide to us from loss, misuse, and unauthorized access or disclosure. These steps take into account the sensitivity of the information we collect, process and store, and the current state of technology.
Children’s information
Our Services are not directed to children under 13. If you learn that a child under 13 has provided us with personal information without consent, please contact us.
Changes to this Privacy Policy
We may change this policy from time to time, and if we do we will post any changes on this page. If you continue to use the Services after those changes are in effect, you agree to the revised policy.
Contacting Invicara
Please also feel free to contact us if you have any questions about Invicara’s Privacy Policy or practices. You may contact us at the Invicara Sales Agent or the Invicara Data Protection Officer at legal@invicara.com.